Since we can't control the other person behavior, in rare cases it may happen that he/she will not install the app. You will see the order status changed to Failed.

We send the notification for 5 days. 


In case the app is not installed you have the following options:



1. Replace the phone number you want to Spy


2. Replace the app notification for the same number and try again


3. Ask for a refund


You can replace the phone number or app notification up to 3 times for free.


In order to replace the phone number or app notification open a support ticket.